Complaints and Disputes

Our company understands the customers’ rights include the right to raise a dispute or a complaint in order to seek an appropriate solution.

Clients who are not fully satisfied with our services should contact our complaints officer.

Coastal Insurance Brokers also subscribe to the Australian Financial Complaints Authority (AFCA), a free consumer service, and The Insurance Brokers Code of Practice.

Further information is available from our office or contact AFCA directly on 1800 931 678 Online: Email: [email protected]  Mail: Australian Financial Complaints Authority GPO Box 3 Melbourne VIC 3000

Contact Us

878 Springvale Rd

Braeside VIC 3195

Phone: (03) 9706 3688

Email: [email protected]


The information provided on this website does not cover all aspects of the law on the relevant subject matter. Professional advice should be sought before any action is taken based upon the matters described and discussed on this site. 

Coastal Financial Services Group Pty/Ltd  Trading as Coastal Insurance Brokers